Please Note: Use this form if you are a Contracted Provider contacting us about a denied claim for billing issues such as timely filing, coding errors, or your claim payment amount
- To appeal an adverse benefit determination (denied or limited authorization request) or a claim benefit denial, where the member could be liable for payment, please use the Appeal Form.
- For Retail Pharmacy appeals (a medication dispensed to a member from a retail or specialty pharmacy), please use the Retail Pharmacy Appeal Form.
- For Medical Pharmacy appeals (a medication administered to a member in a facility setting (provider or infusion center) or in the home dispensed from a home infusion pharmacy), please use the Appeal Form.
- For other complaints, please use the Customer Complaint Form.
If you need help filling out this form, call us at 877-358-8797. (Si necesita ayuda para llenar o completar este formulario, llamenos al 877-358-8797)